Frequently Asked Questions

Below is a list of frequently asked questions about your medical plan. It covers topics such as how to get started, how the medical plan works, and common IT issues. If you can’t find the answer you’re looking for, feel free to reach out to us via the 24/7 chat located in the bottom right corner.

Medical Plan

How do I know if an illness or procedure is covered?

The Schedule of Benefits and a summary of the Marine Benefits Medical Plan are included in your welcome package for guidance. These are also accessible anytime through the member portal or mobile application. For specific coverage questions, find your local hotline number on the support page, or by logging in to the portal or mobile app. You can also call our global hotline or use our 24/7 chat support.

Will my medical information be shared with my employer?

When you create a membership profile, you will be asked to give your active consent. This allows Marine Benefits to store your medical information, however, this is only between you and Marine Benefits, and all medical information is confidential and not shared with your employer.

Member portal and mobile app

How do I create a membership profile?

To learn more about your medical plan and have access to all information on how to use the health benefit, you will need to create a profile through our mobile app or member portal. To view a step-by-step guide, please click here.

Do my spouse and children also have to create their own account?

Yes, all members over the age of 16 are required to create their own member account.

I have received “an unexpected error occurred while looking up your account” error

Please check that the registration information you have entered is the exact same as listed in your welcome letter, or in the system of your employer. If the issue persists, please chat with us via our 24/7 chat located in the bottom right corner.

I have received a “no user found” error

Please check that the registration information you have entered is the exact same as listed in your welcome email, or in the system of your employer. If the issue persists, please chat with us via our 24/7 chat located in the bottom right corner.

I have received “email address is not correct” message when trying to login

I have received “password not matching” message when trying to login

Please double check that both password fields are identical. If you are still having problems, please chat with us via our 24/7 chat located in the bottom right corner.