Frequently Asked Questions

Marine Benefits is a provider of global health insurance for seafarers, offering medical coverage for crew members while at home and for their families all year round.

Yes. Marine Benefits provides medical coverage for seafarers and their families, offering companies flexible health insurance plans tailored to their seafarers needs.

Our core product is the Medical Plan, which provides health insurance for seafarers while at home. This can be combined with Personal Accident coverage to create the Seafarer Care 365 plan. We also offer Re:mind – Online Wellbeing as an additional add-on to the medical plan.

Our global network spans 30,000 medical facilities across nearly 120 countries. Designed specifically for seafarers, our product ensures access to the largest network in key seafaring nations.

You can choose any provider, but using our accredited network facilities gives you the convenience of cashless claims handling.

Use the contact form to contact us and one of our team members will get back to you.

Yes. Our products are designed to meet and exceed MLC 2006 requirements.

As an add-on to the medical plan, we offer Re:mind – an online wellbeing platform with mental health checks, courses and access to professionals in the seafarer’s native language.

The Medical Plan covers treatment for seafarers and their families, while at home in their country of residence. Seafarer Care 365 extends coverage to include medical treatment onboard or at work-related conferences/seminars, repatriation, crew replacement, disability or death.

We provide all our clients with full insight into the performance of their insurance cover. The extensive report, gives detailed information on how the insurance is being used and by which member groups. The report is fully anonymized to protect personal privacy.

Our global call center operates in 12 languages, focusing on the main languages spoken by our members in seafaring communities. We can also support up to 30 additional languages.

A medical plan gives seafarers financial security and access to quality healthcare. It helps attract top talent, retain experienced crew, and reduce turnover and training costs. At the same time, it ensures compliance with international maritime regulations and reinforces your reputation as a responsible, caring employer.

We provide health insurance solutions tailored for seafarers and the shipping industry. As a fully integrated provider, we manage every key aspect of the plan—from pricing and claims handling to business intelligence and loss prevention.

The medical plan covers medical treatment in case of illness or injury in the seafarers country of residence. Limits per annum, per person, are customized solutions with flexible covers. Contact our team to find the best solution for your seafarers.

Marine Benefits provides full health coverage for seafarers and their families while at home, unlike P&I which only covers work-related crew medical costs.

Marine Benefits handles all daily dialogue, claims, and support directly with members, ensuring they understand their plan and have access to help when needed. You can be as involved as you like—but there’s no need for any administrative work on your side.

To provide an estimate for your Medical Plan, we’ll need an approximate number of seafarers by region. Once we have that, we’ll prepare a non-binding offer and get back to you shortly. Fill out the contact form and one of our team members will get back to you.

Competitive benefits are becoming a strategic element in attracting and retaining talent. Seafarers are starting to expect more than salary alone, international regulations have raised minimum standards, and health insurance is quickly moving from a “nice-to-have” to an industry standard.

Human sustainability in the maritime industry focuses on protecting the long‑term health, wellbeing, and safety of seafarers and their families. Marine Benefits supports this by providing comprehensive health insurance and welfare programs that ensure seafarers—and their loved ones at home—have access to quality medical care, financial security, and peace of mind throughout a seafaring career.

We offer flexible, tailormade plans designed to meet the unique needs of your company. Simply complete our contact form, and one of our team members will reach out to discuss how we can best support you and your seafarers.

Yes. Marine Benefits health insurance plans can be tailored to meet specific employer requirements. Both inpatient and outpatient visits can be agreed up to an annual limit. The flexibility allows maritime companies to implement a single solution that supports their workforce while maintaining cost control and compliance.

Yes. Marine Benefits can cover multinational crews under a single health insurance plan. This allows maritime employers to insure diverse workforces through one solution, reducing administrative complexity while providing uniform access to medical services and claims handling worldwide.

To prepare a health insurance proposal, Marine Benefits requires basic company and workforce information. This includes the full legal name and registered address of the insured company, the total number of seafarers to be covered, their countries of residence, and the required limits of coverage. This information allows Marine Benefits to structure an appropriate plan.

A Medical Plan is a type of health insurance that helps cover the cost of medically necessary treatments. For seafarers and their families, it ensures access to quality healthcare when they are at home in their country of residence.

Members can choose between cashless treatment or reimbursement. The recommended and most efficient option is our cashless system, where members simply visit a network hospital and Marine Benefits pays the bill directly—no upfront payment needed. If a member faces an emergency or cannot access a network provider, reimbursement is available: the member pays the bill at the time of treatment, submits a reimbursement claim, and Marine Benefits refunds the cost.

Marine Benefits is trusted by a broad spectrum of shipping companies across the global maritime industry. Our clients include commercial operators such as tanker, bulk, container, and general cargo vessels, as well as ship management companies that oversee crewing and technical operations. We also serve specialized maritime segments, including LNG/LPG carriers and car carriers, along with select offshore and energy‑related companies.

Implementation timelines vary, as each rollout is tailored to the company’s specific needs. For a more accurate estimate, please contact us so we can assess your requirements.

Our goal is to ensure that every member can use their plan with ease. We provide all the materials needed to get started, including guidance on how to use the member portal and app, how to submit claims, and what to do when medical treatment is required.

We recognize that each company’s onboarding needs may be different, and we also offer onboarding presentations when needed to help ensure seafarers feel confident and well informed.

Yes. Marine Benefits provides health insights and advanced analytics to help companies understand crew health trends and insurance performance, supporting better decision‑making and improved crew well‑being.

Re:fresh is Marine Benefits’ global health and wellbeing study, built on scientific health models to assess the physical, mental, social, and overall wellbeing of seafarers.