If you have forgotten your password, you will need to create a new password. Please follow the steps outlined below (Desktop & Mobile).
Desktop
Step 1: Make your way to the Member Portal or click here.
Click to log in to your relevant account type (member, client or provider)
Step 2: Click on the ‘Forgot your password?‘ option. You will now be taken to the ‘Register‘ screen.
Step 3: From the ‘Register‘ screen please refill your information to ensure it is safe to reset your password.
Mobile App
Step 1: Open the Marine Benefits Pocket Assistance app on your phone.
Click the ‘Forgot your password?‘ option underneath the ‘Log In‘ button.
Step 2: Please refill your information to ensure it is safe to reset your password.
Step 3: Click ‘Forgot Password‘ to confirm your new password.