As part of our ongoing commitment to providing efficient and high-quality service, we have introduced an additional dedicated contact point for service-related enquiries and client support.
For member administration matters, including enrolments, updates and census-related requests, please continue to use membersubmission@marinebenefits.no as you do today.
For service-related enquiries, general support and account matters, we have introduced a new email address, clientsupport@marinebenefits.no. No action is required on your part. Should an enquiry be sent to the incorrect email address, we will ensure it is routed to the appropriate contact.
This update is intended to streamline communication and help us continue providing responsive and efficient support.
In addition, clients can continue to make use of the client portal, which provides a convenient platform to view policies, manage member administration and access reports and other key information. If you do not currently use the client portal but wish to do so, please contact your Marine Benefits contact person for information on how to get started.
